Kathriona Devereux: Arrrrrgh! I just want customer service with the human touch
Tue, 17 Feb, 2026
The frustrations of interacting with digital systems that can’t capture the complexity of how things go wrong are nothing new. But this emerging era of ‘AI chatbots’, wilfully designed to stop you speaking to a real person while pretending to be one, makes everything worse, says Kathriona Devereux.