Pictures: Cork vintners enjoy VFI’s BBQ with help of ‘Service View’ technology

Fri, 08 Sep, 2023 - 07:00

Martin Mongan

REVOLUTIONARY technology was used during the Cork Vintners’ Federation of Ireland’s End of Summer barbecue on Monday last.

The BBQ is one of the biggest events in the industry calendar as more than 400 pub owners and staff came to Dwyer’s on Washington St.

Assistiv Ireland’s technology called ‘Service View’, was used on the night. The special technology is used to aid people with an intellectual disability or autism.

Pictured at the Cork VFI 'End Of Summer' BBQ at Dwyer's Washington Street were Parkway Hotel Dunmanway ladies Wendy Carol, Pauline Lordan, Marie lordan, Eilish Forbes and Sheila Mayburry. Picture Denis Boyle

“It was a showcase to show publicans with the aid of technology that people of all abilities can work in the industry,” said Cork city and county chairman of Vintners’ Federation of Ireland, Michael O’Donovan.

“They can build their own confidence, earn their own money and interact with people. It is a huge benefit for them.”

Pictured at the Cork VFI 'End Of Summer' BBQ at Dwyer's Washington Street was Martin Mayburry from the Parkway Hotel Dunmanway and his Kitchen staff on their night out. Picture Denis Boyle

Service View allows the customer to scan a QR code, which will launch the menu as well as order and pay for drinks.

“It allows the customer to tap a QR code that brings up the bar menu and allows them to order their drinks on an online platform without having to sign up for anything,” said Assistiv Ireland founder Alan Craughwell.

Pictured at the Cork VFI 'End Of Summer' BBQ at Dwyer's Washington Street was Sally Donoughue and Amelia Shannon from Carrigaline. Picture Denis Boyle

“The customer can order whatever drink that’s available at the bar within 10 to 15 seconds.

“Usual systems would send the order to the till in written form, but with people with a learning or intellectual disability might have a problem with literacy or numeracy.”

Pictured at the Cork VFI 'End Of Summer' BBQ at Dwyer's Washington Street were this group from Tequila Jacks, Lapps Quay. Picture Denis Boyle

The software’s purpose is to break down barriers and help more people with literacy and numeracy difficulties to work within the hospitality sector.

Pictured at the Cork VFI 'End Of Summer' BBQ at Dwyer's Washington Street was Amy Coughlan, Eabha Coughlan, Robyn Buckley and Alex Gillen from Mabel Lane. Picture Denis Boyle

Mr Craughwell explained that symbols and shapes are used as part of the technology.

“For example, if you ordered a pint of Heineken, a number symbolising the glass would pop up, then the tap, and finally the Heineken logo symbolising the drink,” said Mr Craughwell.

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