New information line giving guidance and support to autistic people launched

Ireland’s National Autism Charity has introduced a new free telephone information line, email and webchat service providing information and guidance to support autistic people and their support networks.

AsIAm’s support team is made up of a small number of appropriately qualified and trained staff, providing an individualised response to each enquiry as quickly as possible.

The line has been piloted over a two-month period and has dealt with over 700 queries in this time.

The hours of the service and the number of people operating it will now be increased due to the support of the HSE.

CEO of AsIAm, Adam Harris, said: “We are so proud to have developed this new Information Line Service to support our community at a critical time. Autistic people simply want the same chance to go to school, access healthcare services, gain employment and to be accepted in the community for who we are.

“Too often autistic people and their families do not have timely access to information and support or face structural barriers to inclusion which leave families unsure of where to turn to.

We see the Information Line providing a space where community members are met where they are at, listened to and receive useful guidance for specific challenges that they may face.

“The Information Line is by no means a substitute for timely, individualised support but will provide concrete, practical support at a time when queries to our organisation have risen by over 300% and many people are waiting lengthy periods to access the professional support they so need and deserve.” 

Minister of State for Disabilities Anne Rabbitte said she was “delighted” to see the information line become a reality.

“As the Minister for Disability, I really do believe that the support this line will offer cannot be underestimated and I think will be a majorly useful resource to people across the country. I’m delighted that I am able to support the work AsIAm are doing with the Information Line through the relationship they have with the HSE.

It’s clear to me that autistic people and their families can often have so many questions, but we don’t have a clearly signposted system in place to help support people with clear, concise information.

“I hope this will be the first step of many towards developing a more streamlined approach to how we can support autistic people overcome whatever obstacles they are facing day to day,” she said.

The new information line is a key part of AsIAm’s aim to support and empower autistic people and build the capacity of community members to address the day-to-day challenges and barriers which they encounter.

The new service is supported by Eithne and Paddy Fitzpatrick Memorial Fund, The Ireland Fund, The Community Foundation for Ireland and The Keith Duffy Foundation.

HSE Assistant National Director, Disability Operations Bernard O’Regan said the new service is “one of a range of initiatives we are supporting to improve the experiences of autistic people, their families and staff”.

People can call 0818 234 234 on Tuesday and Wednesday from 9am-4pm or email support@asiam.ie. The instant messaging service is currently being piloted and open on Monday and Thursday from 9am-12 noon.