One in three older adults feel digitally excluded

Michael Bolton

Over 90 per cent of adults aged 55 and over use a digital device every day.

However, research from the Vodafone Foundation reveals that 22 per cent say they do not have anyone to turn to when they need help.

72 per cent of respondents are concerned about being scammed or tricked online, significantly more than the global average of 55 per cent.

25 per cent admit they do not know how to protect themselves, again higher than the global average of 18 per cent.

18 per cent say they have experienced a bad online incident, on par with the European average, indicating that the fear may be greater than the reality.

51 per cent stated that they don’t understand how certain apps or websites work, while 35 per cent feel excluded in social situations when services are digital-only.

Speaking about the findings, Liz Roche, Head of Vodafone Foundation in Ireland, said: “This research shows that while older adults are using digital devices every day, many still lack confidence and feel vulnerable online.

"No one should feel excluded from essential services or social connections because they don’t feel digitally confident.

"Through the Hi Digital initiative, we have already supported over 170,000, and our ambition is to extend the reach and keep growing, empowering older people across Ireland with the skills and confidence they need to engage safely and independently in today’s digital world.

"We are also encouraging families and communities to play their part in supporting loved ones on their digital journey.”