Revolut rolls out in-app calls feature for customers in Ireland to help uncover scams

Eva Osborne

Revolut has announced the roll-out of in-app calls to personal customers in Ireland — a new security measure to help customers uncover impersonation scams.

The European-licensed bank, which has more than 3 million customers in Ireland, said the feature will also make contact between customer support and Revolut customers safer and more reliable.

Impersonation scams are when a fraudster pretends to be someone’s bank, an authority, or a trusted person, before convincing their victim to send them money or share sensitive details, compromising the safety of their money.

Revolut said the emotional and financial impact to those affected by these scams can be devastating, and so the company has been testing and developing in-app calls for a number of months, creating a feature that criminals cannot replicate.

It offers a secure method to speak to Revolut Customer Support — a call directly through the Revolut app.

Revolut’s head of financial crime, Woody Malouf, said: “Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred.

"That’s why we are providing for our customers innovative solutions that help them uncover a scam quickly.

“The vast majority of our calls to individuals will be through our app, so if you receive an unplanned call regarding your personal account from somebody claiming to be Revolut, put the phone down and check through the app that they are who they say they are.

"Speaking to someone through our app means customers can be 100% sure they are talking to Revolut and not a fraudster.”