Bank of Ireland apologises for technical issue with services

Latest:

Bank of Ireland has apologised after a technical issue with its services on Tuesday that meant its app was unavailable and which led to some customers withdrawing funds above what was in their accounts.

The bank's app and and online services are back working again on Wednesday, it said.

"Yesterday a technical issue impacted a number of Bank of Ireland's services," the bank said in a statement on Wednesday.

"Our teams restored these services overnight and all services are available to customers this morning. Overnight payments to accounts may appear throughout the day. We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits.

"These transfers and withdrawals will be applied to customers accounts today. We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.

"We sincerely apologise for the disruption this outage caused - we know we fell far below the standards our customers expect from us."

Earlier:

Bank of Ireland has warned customers that money withdrawn from their accounts while its online and app services were down will still be debited from their accounts.

It comes amid reports of some users being able to withdraw money beyond what they expect to be in their account.

An Garda Síochána said it was aware of an “unusual volume of activity” at some ATMs across the country.

It said it was also aware of issues relating to banking services on Tuesday.

A Bank of Ireland spokesperson said: “We would like to remind customers that if they transfer or withdraw funds – including over their normal limits – this money will be debited from their account.

“While we are conscious customers may not be able to check their balance at this time, they should not withdraw or transfer funds if they are likely to become overdrawn." 

An Garda Síochána also said it would “remind people of their personal responsibility in carrying out their personal banking”.

A spokesperson for banking technology firm Revolut told PA it was “looking into” claims that excess amounts of money had been transferred into customer’s accounts from Bank of Ireland.