Brittany Ferries has confirmed that its Cork-Roscoff line will resume service this Friday as expected.
The announcement comes three weeks after the Pont Aven ferry suffered a hydraulic failure impacting thousands of people expecting to sail between Cork and the French port.
Difficulties in securing parts for repairs to the ship meant the vessel was out of action longer than Brittany Ferries had originally expected.
While Brittany Ferries said it was working with those affected in arranging alternative plans or refunds, some people felt they were left in the dark.
Jessica Whooley was set to sail on June 1 with her family and only found out days before that it was cancelled, forcing them to make alternative plans.
When Brittany Ferries rang on May 27 to confirm the sailing on June 1 was cancelled they didn't offer alternative travel arrangements and just said it would be better to arrange another way home when I asked about the sailing we booked for June 7,” she told The Echo.
When trying to contact the Cork office by phone or in person, customers were receiving an automated message over the phone while the office was closed.
When alternatively calling the UK helpline, they were then told they can’t help Irish based customers.
Another customer, Siobhan McCarthy, was left waiting for a refund for over a week after being affected by the latest cancellations to the service.
“We were meant to travel to Roscoff on Saturday June 1,” she said.
“We got an email saying we would find out on Monday 27 and if we wanted to make alternative arrangements to go ahead.” Ms McCarthy explained that she found it difficult to speak to anyone at Brittany Ferries:
“No one would answer the phone. I called into their office on Friday May 24 and it was shut.” A spokesperson for Brittany Ferries told The Echo that all affected customers have been contacted now and there should be no issues in trying to contact the Cork office.