Ryanair cries 'fake results' after finishing last in customer satisfaction survey

Eva Osborne

Ryanair and Aer Lingus have finished last in a customer satisfaction survey for airlines, with the former declaring that none of its passengers "pay any attention to these made-up manufactured surveys or their fake results".

Aer Lingus was at the bottom of the table for long-haul, while Ryanair came last in the passenger satisfaction survey of short-haul carriers in the research by Which? Magazine.

Jet2 came out on top for short-haul, while Singapore Airlines was voted the best long-haul airline by customers.

Ryanair was given a total score of 55 per cent after being awarded two stars out of five for its booking process, boarding, customer service and cabin environment, and just one star for seat comfort, The Irish Times reported.

In a statement, the airline said: “Neither we nor our 208m passengers pay any attention to these made-up manufactured surveys or their fake results.

"Every passenger booking a flight has a choice and last year 208m consumers chose Ryanair, while nobody reads or pays any attention to Which? fake surveys.”

Ryanair scored highest in the value for money category, being awarded three stars, although that was below other short-haul carriers including Lufthansa, TUI, and Aer Lingus.

Aer Lingus scored 71 per cent in the short-haul category which saw it finish in the middle of the pack overall, with Jet2 proving to be the big winner for reliability, cancelling fewer flights at the last minute than most of its rivals and clinching four stars for its booking process, customer service and value for money.

Aer Lingus’s long-haul division finished on 65 per cent, scoring just two stars for seat comfort and cabin environment – crucial categories for longer flights.

It did, however, manage three stars for value for money, customer service, booking process, boarding process, and food and drink.