Bank of Ireland begins replacement of 650 ATMs nationwide

Eva Osborne

Bank of Ireland has begun the replacement of its entire ATM fleet as part of a €60 million investment in ATMs and branch improvements.

14 new ATMs have already been installed at Bank of Ireland’s branches in Roscommon town, Drumcondra, Castlebar, and Roscrea, with around 150 more to follow (at over 40 locations) this year.

A rolling programme of works between now and the end of 2027 will see around 650 state-of-the-art ATMs installed in all Bank of Ireland branches across the island of Ireland, the bank’s largest single investment in ATMs in the last decade.

The new ATM fleet has greater cash processing capacity and will slash energy use by more than half.

The ATMs can be used for both withdrawals and lodgements and the majority will ‘recycle’ cash (i.e. cash deposited can be used for withdrawals).

This maximises ATM availability, supporting customers with better access to cash when they need it. The investment also covers five years of servicing and maintenance, Bank of Ireland said.

To support customers with visual impairment, all the new devices have high-contrast screens and give customers the option of plugging into an earphone socket so they can be guided through their transaction by voice assistance.

Commenting on the investment in branches and ATMs, Susan Russell, chief executive, Bank of Ireland retail Ireland said: “As a full-service retail bank with a presence right across the island of Ireland, we are committed to continually improving our services and our customers’ financial wellbeing.

"This means investing purposefully in branches, contact centres, technology, ATMs and other infrastructure to ensure we have the most modern and efficient banking services available.

"Our new ATMs have greater cash processing capacity, are more energy efficient, and have additional accessibility features. Renewing the entire fleet is a major investment but it will enhance our customers’ access to cash. We are excited to see the first new ATMs now installed and we’re pressing ahead with the rollout to the rest of our branches.”

Bank of Ireland has 182 branches across the island of Ireland - 169 in the Republic and 13 in Northern Ireland. As part of this investment, ATMs will be replaced in all of these branches.