Financial complaints from Cork soared to 491 in busiest year for watchdog
Over 7,000 complaints were received from customers who were unhappy with the resolution of their complaint by their financial service provider or pension provider. Stock picture
The Financial Services and Pensions Ombudsman (FSPO) dealt with 491 complaints from Cork residents last year, in what was the resolution service’s busiest year yet.
The FSPO is an independent and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.
Nationally, the FSPO closed 6,282 complaints in 2025, marking a 6% increase on 2024 and an increase of 34% since 2022.
Over 7,000 complaints were received from customers who were unhappy with the resolution of their complaint by their financial service provider or pension provider.
Some 90% of all complaints that closed in 2025 closed in the early-resolution and informal processes, without requiring a formal investigation or a legally binding decision.
The ombudsman, Liam Sloyan, last week published his annual report, providing a review of the work of his office in assisting consumers to resolve their financial services and pensions complaints during 2025.
Mr Sloyan said the FSPO offers “an independent, impartial, fair and free complaint resolution service for consumers who are unhappy with how their complaint was dealt with by their financial service or pension provider”.
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