An Post launch JAM support card for Cork customers in need

An Post has launched a ‘Just A Minute’ (JAM) support card for customers with additional needs across its network of post offices.

The JAM card is aimed at helping people with invisible disabilities or communication barriers to discreetly ask for ‘Just A Minute’ of patience and support in social or business situations.

Whether they are picking up a parcel, paying a bill, or withdrawing money, customers must simply show their card, or the JAM App on their phone, to inform the teller they may need additional assistance.

Commitment

Debbie Byrne, managing director of An Post Retail said that their network touches every community across Ireland.

“This partnership between An Post and JAM underpins our commitment to ensuring an inclusive and accessible environment for customers at our 883 post offices nationwide, and to how we are ‘Making Better Happen’ every day.

“We’re incorporating the simple and dignified JAM facility with our services because what is ‘Just A Minute’ on our side of the counter, can make the world of difference to a customer’s experience, confidence and quality of life.”

Maeve Monaghan, CEO of NOW Group, the organisation behind for the JAM card concept, said they are looking forward to seeing it in action, and “the difference it can make for customers across Ireland”.

“This simple idea was created to give people with invisible disabilities or communication barriers a discreet way to ask for patience and understanding,” said Ms Monaghan.

“By bringing JAM into every post office, An Post is sending a powerful message that accessibility and dignity matter and that every customer deserves the time and space to be heard, understood, and supported.”

For more information about the initiative, or to get a JAM Card, visit: https://www.jamcard.org.