Well-known Cork concierge wins top hospitality award

Wed, 24 Jun, 2020 - 15:01

Sarah O’Dwyer

The Metropole Hotel’s John Coleman has been awarded the prestigious title of Concierge of the Year for Munster and Ireland at the Irish Hotel Awards 2020.

John Coleman is well known in Cork as the Head Concierge at the hotel where he adds a personal touch and helps guests plan their visit to the city.

Upon receiving the award, John said that he was delighted.

“I feel I am very lucky to be in the position I am in due to the changing social culture around hotels but I am so glad that The Metropole Hotel restored the classic concierge that would have existed in most hotels not that long ago.

“The most exciting part of my job is the unknown. Every day is different as I meet different people from different backgrounds, from all over the globe on a daily basis. The team at the Metropole is one big family. From the top down, everybody helps out,” he added.

John Coleman, concierge at the Metropole Hotel, Cork, winner of the Irish Hotel Awards Concierge of the Year Award for the island of Ireland, being applauded by (from left) Cllr. Joe Kavanagh, Lord Mayor of Cork; Ria Greaves, deputy general manager, Metropole Hotel; Shane Smith, managing director, Irish Hotel Awards, and Roger Russell, general manager, Metropole Hotel. Picture Denis Minihane.

The Metropole Hotel itself also picked up the award for the ‘Great Place to Stay Quality Award’ at the awards which took place on Wednesday.

General Manager Roger Russell said: “This is wonderful news for the hotel and just ahead of our grand reopening on the 13th of July too. We are so proud of John for all he does as a wonderful representative for the hotel.

“We are delighted to also win an award for the hotel which is a testament to all the hard work and dedication of our team members. We are so excited about reopening our doors over the next few weeks and welcoming guests back to our hotel.”