Cork rail worker drove passenger to the bus after getting off at the wrong stop

Cork rail worker drove passenger to the bus after getting off at the wrong stop
Jim Meade, Chief Executive of Iarnród Éireann presents Niall Fox, Charleville Station with the people's choice award at this year's Customer Service Awards.

An Iarnród Éireann worker who drove a train passenger to Charleville after they got off at the wrong stop has received a national customer service award.

Charleville Train Station is celebrating after Niall Fox received the People’s Choice Award at this year’s Iarnród Éireann awards.

Niall received this special award, which is chosen through a combination of nominations from colleagues and customer feedback. 

He received an enormous amount of positive feedback including from a customer who got off at the wrong stop and Niall took it upon himself to drive him into Charleville so he could catch a bus. 

Another customer got in touch to praise Niall for his kindness and compassion towards her mother during a very difficult time for their family when she needed to get to Dublin as quickly as possible. His sensitivity in this situation put this lady at her ease as she faced her journey.

The Iarnród Éireann Customer service awards acknowledge those who have excelled in customer service.

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