universal commitment to cooperation and involvement by all sectors of service providers in instilling and supporting a sense of pride of place and pride in excellence of service delivery which is not only satisfying to the consumer but exceeds expectations;
seek to enhance the customer experience by being attentive to all aspects of city life, particularly streetscape, safety, and courtesy;
constantly monitoring and communicating through consultation and feedback;
ensuring staff are trained to be thoughtful, courteous, skilled and motivated;
reviewing the performance of staff and providing training in enhanced skills where shortcomings are identified;
ensuring that information, resources and services are readily available and accessible, providing clear channels of communication whereby the consumer may have a voice on issues of concern and matters that affect them, and providing explanations on decisions that are made and actions that are undertaken based on the feedback that is received from the consumer.