Cork hospitals continue to face disruption following cyber-attack, number of patient helplines set up

Cork hospitals continue to face disruption following cyber-attack, number of patient helplines set up

Hospitals and health services in Cork continue to be impacted by the cyber-attack on the HSE last week.

Hospitals and health services in Cork continue to be impacted by the cyber-attack on the HSE last week.

While many healthcare appointments are proceeding, others are cancelled and a number of hospitals have set up helplines for patients looking for information on whether or not their appointments will proceed.

Cork University Hospital 

Cork University Hospital said that the ongoing cyber-attack on the HSE’s IT system has resulted in “considerable delays” at its emergency department and on the hospital's ability to deliver normal outpatient services.

“This challenging situation is ongoing,” it said.

Patients with an OPD appointment, chemotherapy appointment, or surgery appointment, are being advised to come to the hospital today unless they are contacted to cancel.

Patients with X-ray appointments should not attend unless contacted.

Labs are also severely affected and only emergency bloods will be processed.

The HSE says the cyber attack has had a significant and ongoing impact on HSE Radiotherapy Centres nationally which has necessitated the temporary closure of radiation machines and ceasing radiation treatment across its five centres including at CUH.

There will be no radiotherapy treatment in CUH today or tomorrow.

An information line for patients attending the radiotherapy services in CUH has been set up and can be contacted on:

021- 4234774, 021-4234775, 021-4234776 or 021-4234777 

Cork University Maternity Hospital 

At Cork University Maternity Hospital, gynaecology clinics have been cancelled for this week. Online classes are also cancelled until further notice.

Patients are reminded that access to the normal IT systems is limited, therefore CUMH may not have access to the full suite of records.

The following appointments are going ahead: inductions of labour, C-sections, gynaecology elective operations, antenatal, physio and neonatology outpatient appointments.

Patients are advised to expect delays today and tomorrow.

Mercy University Hospital 

Patients at the Mercy University Hospital are being advised to attend for appointments today unless contacted to cancel, if they have any of the following appointments: outpatient department, chemotherapy, surgery and endoscopy.

X-ray appointments are cancelled for the remainder of the week unless patients have been contacted to attend. Only emergency bloods will be processed.

All patients with a scheduled appointment from Tuesday to Friday are being asked to make contact with the hospital.

Patients with appointments for this week should contact the hospital on the number on their written notification or on the following dedicated phone numbers.

  • Outpatients Department - 021-4935657
  • Inpatient/Day case - 021-4935225/ 021-4935308 
  • Radiology - 021-4935275/021-4935277  

Day case chemotherapy services in the Lee Clinic remain open from Tuesday 18th May.

 The Emergency Department and Mercy Urgent Care Centre remain operational, but delays are likely as a result of the current IT situation.

The following services are now cancelled for the remainder of this week:

  • X-ray appointments – unless you have been contacted to attend 
  • Processing of GP bloods – only emergency bloods will be processed 

South Infirmary Victoria University Hospital 

Patients at the South Infirmary Victoria University Hospital are advised that all x-ray appointments for today and tomorrow are cancelled.

For other services, patients are advised to attend the hospital for appointments as planned.

The hospital will provide a daily update with regard to access to services.

Patients with queries can contact the hospital's helpline on 

  • X-ray- 021-4926112 
  • General- 021-4926174/021-4926202

Mallow University Hospital 

Mallow Hospital is operating as normal.

Bantry General Hospital

The HSE said the ongoing cyber-attack has resulted in considerable delays at Bantry General Hospital and on the hospital's ability to deliver normal outpatient services.

As a result, Bantry General Hospital has opened a patient helpline to assist with any service queries which members of the public may have in relation to outpatient appointments during this coming week.

Patients with queries should contact 086 7871766.

The helpline will operate from 9.00am to 6.00pm daily.

The Injury Unit and Medical Assessment Unit at BGH is operational, however, patients are asked to contact 027 53427 prior to attending.

Hospital management say they apologise for the inconvenience but wish to reassure the public that patients at BGH are receiving appropriate care.

Community health services 

Community healthcare appointments and services in Cork continue as scheduled and individuals will be advised if there is any change.

This includes home support (home help); mental health teams and appointments at health centres and primary care centres.

Appointments will go ahead as planned unless people are contacted directly Most community health services such as disability, mental health, primary care and older people’s services are operating as normal.

Covid-19 vaccination appointments 

Covid-19 vaccination appointments are going ahead as normal.

Covid-19 testing 

As referrals are affected, anyone who has symptoms or who has been told by Public Health that they are a close contact will be told to attend their closest test centre for a walk-in test. In Cork, the Lee COVID test centre at the North Link Business Park and the test centre at Randal Óg GAA Club,Dunmanway are open for walk-ins.

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