Bus Éireann driver praised for helping man with dementia

Bus Éireann driver praised for helping man with dementia
Mr Tim O’ Leary, Services Manager with Bus Éireann, with driver Mr Gabor Cserni.

A BUS Éireann driver in Cork has been praised for coming to the aid of an elderly man suffering from dementia.

The man, a native of Cork city centre, had made his way to Ovens on public transport but became confused and unaware of his surroundings.

Bus driver, Gabor Cserni, was working his normal route and engaged the man in conversation.

When he noticed that the customer seemed somewhat confused he made an effort to help him and found an identity keyring with contact details for the man’s family. He stayed with the man until a family member was able to reach them and the man’s daughter approached Bus Éireann on social media to thank the bus driver and praise the company for having “such compassionate staff.”

A spokesperson for the company told the Evening Echo: “Bus Éireann are delighted to see such a positive recognition surrounding the reaction and behaviour of one of our drivers.

“Our drivers regularly go above and beyond the norm in order to look after our customers and it is always encouraging to see such a positive mention of the company.”

The spokesperson said Mr Cserni was aware of the attention the story had received on social media but he was modest about the action he had taken and didn’t want much fuss.

Tim O’ Leary, Services Manager with Bus Éireann, met with Mr Cserni yesterday to commend him for his kind behaviour and compassion.

The spokesperson added: “We train our drivers in all aspects of dealing with customers including those who may require additional assistance.”

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