It was reported last week that the service has seen an increase of usage of 60% since the changes were made back in January.
The bus is meant to run every 15 minutes during peak times and every 30 minutes at other times throughout the day, with an hourly service overnight.
However, some commuters of the service have reported it being regularly late and then multiple buses showing up at once.
One passenger claimed that they waited for a bus at 2am on a Sunday morning only for the live timetable on South Mall to say one wasn’t due until 6am, without any explanation as to why there was such a gap in the service.
When asked about this, a Bus Éireann spokesperson said: “Service reliability on all routes is continually monitored by service supervisors in our 24-hour control centre and every effort is made to maintain a consistent and reliable service. However, there are occasions when services can be impacted by unforeseen circumstances that impact negatively on the customer experience.”
There are plans to add additional buses to the Carrigaline area this summer, to further enhance the frequency. The Bus Éireann spokesperson said:
“All service changes are planned in conjunction with the NTA, and it is worth noting the NTA will fund over 20 new double-deck buses for the city in 2019 and these again will help to further modernise our fleet.”