Women in Cork have been waiting months for a call back from the CervicalCheck helpline, according to Women’s Lives Matter.
The campaign group say women are extremely worried about the situation.
WLM say they were contacted by a former CervicalCheck helpline employee who claimed steps were taken to actually prevent women gaining access to their smear results.
The former employee, who wished to remain anonymous, also claimed there was a complete lack of urgency in catering for women affected by the scandal.
Four helpline centres, including one in Cork, were set up by the HSE last year following the controversy surrounding CervicalCheck.
Nikola Barrett from Women's Lives Matter said the service needs to be improved urgently.
“The helpline as it stands is not working,” she told RedFM news.
“I wouldn’t agree with it being scrapped but it certainly needs better management.
“I know women who are waiting months for a call back and have heard nothing,” she added.
“These are women that may have had issues in the past regarding their smears and they’rre quite worried about the situation but they’re just not getting the call back.
“It’s like nobody cares.” The HSE has said that while it took some time to reply to all calls, a substantial amount of work was undertaken to ensure all callers were responded to individually.