6,500 passengers affected by ferry cancellation

6,500 passengers affected by ferry cancellation
The ferry Pont-Aven in the western French port of Roscoff.

The cancellation of a number of sailings of the Cork to Roscoff ferry service has impacted 6,500 passengers.

Britanny Ferries confirmed that the service will not operate until June 14.

The Pont-Aven vessel, which services the route is not in service after experiencing a hydraulic failure on the starboard’s steering. The ship was taken to the Damen Shipyard in Brent, France for repairs. 

It was expected to be back in action swiftly but now further setbacks have occurred as there has been a delay in getting the necessary parts to fix the issue.

Once the parts have arrived and have been fitted, the ship needs to undergo a series of rigorous tests before being cleared to go back into service.

Brittany Ferries told The Echo that the impact on sailings will affect 6,500 passengers that were set to travel.

Passengers have been offered alternative methods of travel, which could include the Cork to Santander service diverting to Roscoff to take stuck passengers home. 

However, if that isn’t an option a refund will be offered.

In a statement, CEO Christophe Matthieu said: “I would like to apologise profusely for the further delays to the return of our flagship Pont-Aven, and the disruption that this will cause to travel plans.” 

Customers due to travel on the ferry will be contacted in order of those who are set to travel soonest. Britanny Ferries have said that due to the exceptional number of phone calls involved, affected customers are asked not to call, but to wait to be contacted by them.

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