Up to 11,000 washing machines sold in Ireland could pose a potential fire risk and will be replaced or repaired free of charge.
Whirlpool is preparing to recall certain Hotpoint and Indesit washing machines that were manufactured between October 2014 and February 2018.
Owners of appliances purchased since 2014 are urged to contact Whirlpool immediately to check if their washing machine is one of the models affected.
Affected customers will be offered the choice of either a free-of-charge like-for-like replacement washing machine or a free-of-charge in-home repair of their existing appliance.
Customers should visit https://washingmachinerecall.whirlpool.ie or call 0818 903 281 to check if their appliance is affected.
To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance.
To avoid all risk associated with the use of affected models, consumers should unplug their washing machines and not use them if they are to be recalled.
If consumers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.
Whirlpool said it is working at full speed to build the necessary infrastructure so it can be ready to begin the recall in January.
This involves hiring additional engineers and increasing their delivery and collection capability.
Jeff Noel, Vice President of Whirlpool, said: “We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people’s safety is our top priority.
“Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January.”