Lateness, driver conduct and lack of service among complaints made about Cork bus routes

Lateness, driver conduct and lack of service among complaints made about Cork bus routes

Complaints have been made in recent months regarding late buses, lack of services and driver conduct in Cork, The Echo can reveal.

Complaints have been made in recent months regarding late buses, lack of services and driver conduct in Cork, The Echo can reveal.

Information obtained under the Freedom of Information Act revealed that 19 complaints were made about Cork bus routes to the National Transport Authority in the first six months of 2020, at a time when public transport numbers were down due to the Covid-19 pandemic.

Some complaints claimed buses were late or did not show up while others criticised driver behaviour or a perceived lack of services in Cork.

Around seven of the 19 complaints highlighted concerns surrounding a lack of services in Cork.

One complainant claimed that the 205 route, which runs between Kent Station and Cork Institute of Technology (CIT), is in need of improvement and greater capacity.

The “services are disimproving (and) needs additional capacity from UCC,” they said.

More than a quarter of complaints highlighted buses being late as an issue.

One complainant claimed that both the 205 Kent to CIT, and 233 Cork to Macroom services are “often late or do not arrive”.

A further complaint claimed the 207 bus was late, while another said three buses on the 208 route showed up at the same time.

Another complaint about the 207 service claimed it was late and then failed to stop at the bus stop.

One complainant claimed that two buses on the 202 route from Hollyhill to Mahon Point failed to show up between 7.30pm and 8pm one evening.

Meanwhile, another complainant claimed the 225 Cork Airport to Haulbowline service was over an hour late in June this year.

Some complaints related to issues with the enforcement of Covid-19 regulations on board buses in the region.

One complainant said they were not allowed on the 237 Cork to Skibbereen bus in June as the bus was already at capacity, due to social distancing guidelines as a result of Covid-19.

The complainant further claimed this was not the last time they were not allowed on the bus for this reason.

Meanwhile, two further complainants complained about driver conduct in Cork, with one claiming the driver of the 214 bus was “operating dangerously” in June this year.

Many of the complaints were referred to Bus Éireann in Cork.

Bus Éireann was contacted for comment.

More in this section

Sponsored Content

summersoaplogosml

Catch up on the latest episode of Annie May and the Hit Brigade written and read by  Mahito Indi Henderson.

Add Echolive.ie to your home screen - easy access to Cork news, views, sport and more