Bus Éireann blames traffic congestion in Cork city after complaints about late services

Bus Éireann blames traffic congestion in Cork city after complaints about late services

Picture: Denis Minihane.

BUS Éireann has blamed the impact of “traffic congestion” for late services in Cork, following a number of complaints about late buses this year.

In a statement to The Echo, the bus service said that it has seen improvements in punctuality this year, and that it expects this to continue to the end of 2020.

Bus Éireann was responding to a number of complaints about late services in Cork, revealed recently by The Echo.

Information obtained under the Freedom of Information Act revealed that complaints have been made in recent months regarding late buses, lack of services and driver conduct in Cork.

A spokesperson for Bus Éireann said:

“Bus Éireann, Ireland’s national bus company, carried over four million passengers in Cork over the first six months of 2020.

Picture: Eddie O'Hare
Picture: Eddie O'Hare

“We are focussed on the delivery of a punctual and reliable service as part of our overall service provision in Bus Éireann.

“In regular operating conditions our services can be impacted by traffic congestion, particularly in the morning and evening peak periods which can impact on service performance,” she added.

“Bus Éireann always strives to do better and our overall punctuality performance on the Cork City network continues to improve this year and that is expected to continue to the end of 2020.” 

Information obtained by The Echo through FOI revealed that 19 complaints were made about Cork bus routes to the National Transport Authority in the first six months of 2020, at a time when public transport numbers were down due to the Covid-19 pandemic.

Some complaints claimed buses were late or did not show up, while others criticised driver behaviour or a perceived lack of services in Cork.

Around seven of the 19 complaints highlighted concerns surrounding a lack of services in Cork.

More than a quarter of complaints highlighted buses being late as an issue.

One complainant claimed that both the 205 Kent to CIT, and 233 Cork to Macroom services are “often late or do not arrive”.

A further complaint claimed the 207 bus was late, while another said three buses on the 208 route showed up at the same time.

Another complaint about the 207 service claimed it was late and then failed to stop at the bus stop.

One complainant claimed that two buses on the 202 route from Hollyhill to Mahon Point failed to show up between 7.30pm and 8pm one evening.

Meanwhile, another complainant claimed the 225 Cork Airport to Haulbowline service was over an hour late in June this year.

Two further complainants complained about driver conduct in Cork, with one claiming the driver of the 214 bus was “operating dangerously” in June this year.

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