West Cork restaurant receives backlash as they cancel reservations

West Cork restaurant receives backlash as they cancel reservations

Taking to social media, the owners of Blairscove House and Restaurant urged customers to refrain from shouting at staff who were attempting to cancel reservations. 

The owners of a Cork restaurant have received abuse from a minority of customers as they cancelled reservations and bookings in preparation for their closure under Level 3 restrictions.

Taking to social media, the owners of Blairscove House and Restaurant urged customers to refrain from shouting at staff who were attempting to cancel reservations. 

"If you receive a call from us today to unfortunately cancel your reservation....please don't scream at us and hurl abuse," they wrote on Twitter. "We understand you have lost a night out...but we are having to cancel a months worth of cancellations. 

"Believe me we are more upset than you are." 

Speaking to The Echo, owner of Blairscove House and Restaurant in Bantry, Ann Woodward said that she was very surprised by the negative response from some members of the public when she called to cancel bookings.

“I would say 90 percent were really understanding but then you have five percent- well even six or seven percent - who are like, ‘oh well you’re kind of ruining our day’ and then I had three or four people who have been really shouty on the phone," she said.

Ann and her husband Chris Woodward, better known as 'Woody', have had to close both their restaurant and accommodation as a result of the new Level 3 restrictions.

“We’re not opening anything now. We’ve made the decision and we just kind of have to cut our losses with this," said Ms Woodward.

"People would stay because of our restaurant, so it doesn’t really make sense to have people stay when they are here to dine at our restaurant." 

Blairscove House and Restaurant remain closed during the winter months, meaning Ms Woodward and her husband had just opened back up for business in Spring of this year.

Having re-opened just three days before the announcement of Ireland's lockdown in March, another closure under Level 3 has left the couple feeling "mixed emotions".

However, Ms Woodward and her husband have been busy over the past three months, leaving a lot of bookings to be cancelled ahead of the Level 3 restrictions.

"Today of all days...obviously it's devastating for us to have this news and to have to call people to cancel and then to have people screaming at you on the phone."

“But we had a good three months. We've been fully booked every single night since we've opened, which is really unheard of and we ran for the last three months and it was really good," she added.

More in this section

Sponsored Content