'We’ll get through by looking after each other and sending the love': An Post announce supports for customers and communities 

'We’ll get through by looking after each other and sending the love': An Post announce supports for customers and communities 

Sheila McCarthy getting the first delivery of The Echo by An Post to her home at Riverstick, Co. Cork.An Post will provide same-day delivery of newspapers Monday to Friday.

An Post has announced ‘Community Focus’, an range of post office and postal delivery supports for customers and communities which it hopes will help everyone stay connected now and into the future.

“An Post is in every community in Ireland connecting people through the post and at our 950 post offices," Debbie Byrne, MD of An Post Retail said. "A friendly smile on the doorstep or welcoming greeting in the post office makes all the difference to everyone’s day and most particularly, to older or more vulnerable citizens.

“As the winter draws in we’re delighted to extend our range of services and ensure greater awareness of their availability. It’s so important that our communities are supported through these unprecedented times and that while we continue to remain apart, we all stay connected and don’t feel isolated." 

In a new initiative, An Post will ensure free delivery of all card and letter mail posted to and from residents of nursing and care homes. By writing FREEPOST where the stamp normally goes, An Post will carry cards and letters without a postage stamp.

Other supports include - 

· Check-In: An Post delivery staff will continue to check in regularly with ‘seniors’ along their routes. Family members of older or vulnerable customers can register for the free check-in service by completing the postal address and eircode of the customer at anpost.com/CommunityFocus. 

Should any customer have a specific need for groceries, prescription etc, the postperson will link them up with ALONE, the national charity ensuring personal support to older and vulnerable people, lined to the wider Local Authority Community Response Forum.

· Postage Pick-Up for Older/Vulnerable customers: If older or vulnerable customers are unable to get out to buy stamps for cards or letters, their postman or postwoman will pick up their mail from their home and An Post will cover the postage for them.

· Newspaper Delivery: An Post will provide same-day delivery of newspapers for older and vulnerable customers Monday to Friday. Customers can find out more at anpost.com/CommunityFocus or newsdelivery.ie

 · Temporary Agent for Post Office Social Welfare Collection: Customers who are unable to collect social welfare payments (eg Pension) during the current crisis may nominate a person as their temporary collection agent. Forms and full details regarding ID requirements are available at all post offices and anpost.com/Communityfocus.

· Designated Times for Social Welfare collection: In addition to clear signage and social distancing measures at all post offices, Post Offices have also designated 9am – 11am on Fridays as the designated period for seniors or vulnerable customers to collect social welfare payments and do other business at the Post Office.

“An Post delivery staff and Postmasters across the country are pleased to play their part in helping to keep everyone safe and connected through the winter," Postman Vincent Frawley said. 
"And we ask that people of all ages join in by doing their bit for communities across Ireland. 

"We’ll get through the winter months together by looking after each other and sending the love.” 

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