Customer service charter for city centre businesses

Customer service charter for city centre businesses
Cork plans to become a city of excellent customer service.Pictured at the launch, from left to right: John McCarthy, Penneys; John Coleman, Metropole Hotel, Cork; Audrey Lehane, Azure Jewellery; Joan Lucey, Vibes and Scribes and Philip Gillivan, The Shelbourne Bar.Pic: Brian Lougheed

A NEW customer service charter has been launched for city centre businesses in a bid to improve the shopping and visitor experience.

To mark Local Enterprise Week 2019, the Cork City Centre Forum has launched a Cork City Customer Service Charter.

The first of its kind in Europe, the Charter has been developed to help Cork become superior in customer service.

Fifteen city centre businesses took part in a pilot training programme.

The businesses were handed guidelines and training on areas such as friendliness, cleanliness, inclusivity and respect.

A mystery shopper was then sent out to monitor the progress of each participating business member.

With the support of the Local Enterprise Office, a second training programme is set to begin later this month, at a cost €60 to businesses.

Taking charge of the project, Joan Lucey from Cork City Centre Forum and Vibes and Scribes, said: “The Cork City Customer Service Charter will help us stand out from other business centres, towns and cities.

“Cork has already been named as Europe’s friendliest city and we want to build on that accolade and become best in quality service also.”

General manager of Penneys, John McCarthy, has also been involved in the programme, said: “We see this as another step in an ongoing journey.

“We believe this is the only such Charter in Europe and we believe it will be another asset as we continue to promote the unique offering in Cork City Centre.”

All Cork City businesses — from retail to hospitality and from leisure to tourism — are being encouraged to actively take part in the training programme.

To sign up to the next customer service training programme, visit

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