My Career: Driving onwards and upwards

Team Leader in Aftersales, Audi Cork, Sarah McSwiney, tells us about her job
My Career: Driving onwards and upwards
Sarah McSwiney Team Leader in Aftersales Audi Cork

Name: Sarah McSwiney.

Age: 32.

Lives: Cork.

Job title: Team Leader in Aftersales, Audi Cork.

Salary bracket: Some things in life are better kept private and this is one of those things.

Education background: Scoil Barra and Coláiste Choilm in Ballincollig.

Hobbies: Walking my dog, music, GAA, rugby, golf, movies, travelling.

Describe your job in five words: Fast-paced, different, demanding, rewarding and exciting.

Describe yourself in five words: Patient, driven, compassionate, sarcastic and unpredictable.

Personality needed for this kind of work? Patience is a must, the ability to multi- task and definitely being a people person.

How long are you doing this job? Almost one and a half years.

How did you get this job? I’ve always worked in customer service. I started out polishing cutlery and folding napkins in a bar at 16 at the weekends which led me into the bar and restaurant trade, progressing on to the hotel industry.

About three years ago I decided to give the manufacturing industry a go for a change. It was great and I was lucky to work with some great people but I missed the customer service industry and not knowing what the day ahead had in store for me.

I applied for this job as I always had an interest in cars and thought, why not. I went for my interview and got an email a few days later offering me the job. I can honestly say it was the best career choice I’ve made and I haven’t looked back or regretted a second of it. So, for anyone thinking of taking a chance and going for something new, I say ‘go for it’.

Do you need particular qualifications or experience? Qualifications aren’t essential, customer service experience is a huge plus and an interest in cars makes the rest fall into place easier.

Describe a day at work: It starts at 8am, dealing with customers dropping their cars off for servicing or repairs, as the day progresses you are contacting customers, updating them on their vehicles, dealing with customers dropping in for assistance and/or advice, emails, bookings, phone calls, etc.

Evening time is generally busy with cars being returned and discussing the work carried out with the owner. Some days there are not enough hours in the day but no day is ever the same and that’s what I love about my job.

How many hours do you work a week? 39 hours plus.

What do you wear to work? We have Audi Branded shirts, jumpers and jackets.

Is your industry male or female dominated? Male generally, but the ladies are slowly but surely making their stamp on the industry, which is amazing, especially within the Audi Cork and Blackwater Motors Group, for example, recently three female service advisors including myself were promoted to Service Team Leaders.

Does this affect you in any particular way? Absolutley not, everyone here is treated the same and works just as hard.

Is your job stressful? How? Rate it on a scale of 1-10: Varies day to day, averaging at about 7, but I’d say demanding more than stressful, which I really enjoy. No day is ever the same and the week absolutely flies by.

Do you work with others or on your own? We have a big team here in both Sales and Aftersales (front of house and in the workshop).

When do you plan to retire or give up working? Ideally, when the Euromillions comes in, but on the off chance that doesn’t happen, I’ll keep going until I’ve had enough.

Best bits: The team — we all get on really well together and have fun while we work, which is vital in this busy industry.

Worst bits: Every job has its cons but there is genuinely nothing major that sticks out.

Advice to those who want your job? Go for it if it’s something you think you would like. You work hard but will never be bored and the rewards are great.

Any other comments? There is nothing worse than having to drag yourself out of bed in the morning to go to your job, if it is something that doesn’t drive you...take the risk and change it!

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