Name: Kate Goulding
Job Title: Head Receptionist
Salary Bracket: Well remunerated in line with the industry average.
Education Background: I attended Carrigaline Community School and completed the Leaving Cert in 1992 — I then did a Secretarial course in the College of Commerce, specialising in Tourism.
Hobbies: Reading, listening to music and socialising with family and friends.
Describe your job in five words: Varied, challenging, enjoyable, educational and interesting.
Describe yourself in five words: Loyal, outgoing, confident, grounded and reliable.
Personality needed for job: Confident, reliable, friendly and most of all you have to like people!
How long in the job: 21 years.
How did you get this job: I left Carrigaline Community School after completing my Leaving Certificate in 1992 and attended a secretarial course in Cork College of Commerce specialising in tourism. From there I developed an interest in hotels and particularly in reception. After a couple of years I got a job in Glenvera Hotel, Wellington Road, and remained there for four years. When Carrigaline Court Hotel was under construction, I applied for a job in reception and was successful. I moved home to Carrigaline and began my career in Carrigaline Court Hotel in October, 1998. I have progressed over the years to my current position of Head Receptionist.
Any particular qualifications required for the job: An outgoing and friendly manner is very important in this position, the ability to multi-task is a must and it is vital that you genuinely like people. On a practical level, one needs to be computer literate with good understanding of figures.
Describe a day at work: I arrive to the hotel before 7am and clock in, on arrival at the front office, we firstly balance the previous day’s takings and prepare a lodgement for the bank, then go through the guests checking out that day and check out as the customers approach, accepting payment by cash or card.
We answer telephone and email queries on an ongoing basis all through the day — reservations, restaurant and bar bookings and general enquiries.
We also organise the day’s arrivals, allocating a suitable room to each, noting any special requests or requirements, prepare registration cards and key cards for each arrival.
We liaise carefully with the accommodation department regarding rooms ready, etc. When all departures have left we balance the morning’s takings and prepare a hand-over for the late receptionist. The late receptionist comes on at 3pm and as well as the on-going telephone and email enquiries, he/she is responsible for the check in of the evening’s guests and making dinner reservations for them, etc.
How many hours a week: 39.
What do you wear to work: A black suit (with comfortable shoes!!)
Is your industry male/ female? 50/50.
Is your job stressful? Like any job, we can have a busy day on reception — we have a great team here and with everybody doing their bit and pulling together we manage to avoid getting stressed.
Do you work with others? There is a team of five on reception that I work very closely with, as a team we also work very closely with all other departments, Management, Accommodation, Bar and Restaurant, Leisure Centre and Office Staff.
When do you plan to retire: When I absolutely have to.
The best bits: The variety — every day is different. Plus, the fact that I come to work in an extremely pleasant environment, my colleagues and friends at work and the lovely customers and guests of the Carrigaline Court Hotel.
The worst bits: I don’t feel there is a ‘worst bit’ — if you are interested in hospitality and looking after the guest/customer, the job becomes less of a job.
What advice would you give to others: The most important part of a reception position is to genuinely like people — everything else can be learned, the computer skills, etc
Any other comments: Like every other sector, this year has been particularly challenging for the hospitality industry but we at the Carrigaline Court Hotel are delighted to re-open our doors and welcome everybody back, whether to eat, to stay or to swim.
We are also delighted to be the recipients of three Irish Hotel Awards recently, Jerry Healy, General Manager of the Year, Cosmin Trip, Kitchen Porter of the year, and my own, Munster Receptionist of the Year