US Facebook users who post about voting are starting to see labels on their messages directing readers to authoritative information about the upcoming presidential election.
It is the social network’s latest step to to combat election-related misinformation on its platform as the November 3 election nears — one in which many voters may be submitting ballots by mail for the first time.
Facebook began adding similar links to posts about in-person and postal balloting by federal politicians, including President Donald Trump, in July.
The labels link to a new voter information hub similar to one about Covid-19 that Facebook says has been seen by billions of users around the world.
The labels read: “Visit the Voting Information Centre for election resources and official updates.”
Facebook continues to face widespread criticism about how it handles misinformation around elections and other matters. The company has generally refused to fact-check ads by politicians, for instance, and a two-year audit of its civil rights practices faulted the company for leaving US elections “exposed to interference by the president and others who seek to use misinformation to sow confusion and suppress voting”.
The effectiveness of such labels will depend on how well Facebook’s artificial intelligence system identifies the posts that need them, said Ethan Zuckerman, director of the Massachusetts Institute of Technology’s Centre for Civic Media. If every post containing the word “vote” or “voting” gets an informational link, he said, “people will start ignoring those links”.
Facebook expects the voter hub to reach at least 160 million people in the US, said Emily Dalton Smith, who serves as head of social impact at the company.
The primary focus is registering people to vote, she said, but the information people see will evolve throughout the election season.
“This is a unique election and a unique election season,” she said. “Certainly we have never gone through an election during a global pandemic.”
Twitter and Google have undertaken similar efforts around the November election. Twitter said it is working on expanding its policies to address “new and unique challenges” related to this year’s elections, including misinformation around postal voting.
Facebook said it is “actively speaking with election officials about the potential of misinformation around election results as an emerging threat”.
The company did not give details on the potential threats, but said a prolonged ballot process where results are not immediately clear “has the potential to be exploited in order to sow distrust in the election outcome”.
“One way we plan to fight this is by using the Voting Information Centre and the US Elections digest in Facebook News to make sure people have easy access to the latest authoritative information and news on and after Election Night,” said Naomi Gleit, vice president of product management and social impact.